WARRANTY & RETURNS

1 YEAR LIMITED WARRANTY 

What does this warranty cover?

This One Year Limited Warranty applies to physical goods, and only for physical goods, purchased directly from 2XSR™ website. It covers any defects in material or workmanship made from 2XSR™.

What does this one year warranty not cover?

We designed our products built for you and, built to last. We know our products will be used and abused by you but please do not take advantage of this notice.

If we determine it was a customer’s damage, we will not replace it and there will be no refunds or exchanges.

2XSR™ products are water repellent and not water proof. Please only use water.

Salt water will cause rusting of metal objects which will not be covered.

Please only use track, grass, sand and soft surfaces when using 2XSR™ Sand Training Bag as a sled. We will not cover any damages caused by other surfaces.

2XSR™ Training Vest can hold up to 80LBS in total. For metal plates, the front two panels can hold 30LBS each and side panels 10LBS each. 

2XSR™ does not cover any warranty on products sold by other companies such as Hydrapak. Please contact them directly at: https://hydrapak.com/pages/warranty

What will we do to correct problems?

2XSR™ will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What do you have to do?

You must first contact us to determine the problem, send pictures of the suspected defects and the most appropriate solution for you. If the product falls under the One Year Limited Warranty listed above, we will send you a shipping label to send to our warehouse in Canada.

Return Policy

We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase directly from 2XSR™ website. If 30 days or more have passed since your purchase, we cannot offer you a refund.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable. The customer will be responsible for shipping and/or duties. 

There are no returns and exchanges for the Hydrapak Velocity 1.5L and/or any products sold by other companies on 2XSR™ website.

Returns are subjected to a 10% handling/restocking fee.

There are no exchanges at this time.

Inquiries? Fill out the form below to get in touch.

Shipping

Once the order is placed, we will quickly prepare your order and send it through our carriers which is either, UPS, FedEx, USPS, DHL and/or Australian Post. 

As every purchase is covered with Insurnace, we rely on the shipping carrier to insure your 2XSR. However, from time to time there maybe delays which is out of 2XSR handle. We will keep you informed every step of the way until your package is received. 

Please note we cannot refund an order on or before 30 days. Due to the shipping policy, the shipping carrier insures products during the 30 day window. 

2XSR's warehouse is in Toronto. Local pick ups can be scheduled.